Support
Need a hand with Pulse? Email support@pulsecoach.online and we typically reply within 2 business days. Include your account email, device model and OS version so we can reproduce the issue quickly.
Contact support
Send us a message and we will reply by email.
Help & FAQ
How do I connect Apple Health or Health Connect?
Open Settings, then Integrations, and enable health sync. Grant permission for the categories you want: steps and active calories, workouts and heart rate, sleep and HRV, plus hydration. On Android, entries you log in the app are written back to Health Connect. Sleep can also be logged manually in Trackables. If nothing appears, revoke and re-grant permission in your device health settings, then pull to refresh the Trackables screen.
My steps or sleep look wrong
Manual entries always win over device data for the same day. Delete the manual entry for that day to let the device value through.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google. Cancel in App Store account settings (iOS) or Play Store subscriptions (Android). Access continues until the end of the paid period.
How do I export or delete my data?
Delete your account in the app under Settings, Privacy, Delete account. You can also use the Delete account page linked below, or email support@pulsecoach.online from your account address. Exports and full deletions, including progress photos and videos, are completed within 30 days.
An AI answer looked unsafe or wrong — what do I do?
Tap 'Report this answer' under any coach reply. A person reviews every report. AI output is guidance only and never a substitute for a doctor or qualified coach.
The barcode scanner will not open
Camera permission is required. Enable it for Pulse in your device settings, then reopen the food logger. You can always search foods by name instead.
I cannot sign in with Apple or Google
Make sure you use the same provider you originally signed up with. You can link email, Apple and Google to one account under Settings, Profile, Linked accounts.
How does the AI Form Coach work?
Record or upload a lift, and the coach reviews key frames to give technique feedback. It is guidance only, not a substitute for a qualified coach or clinician.
Who can see my posts, videos and progress photos?
Nothing is public. Each post has an audience: all friends, close friends, or selected friends. Progress photos stay private unless you explicitly share them.
Can I train without gym equipment?
Yes. Set your equipment profile in Settings, Fitness Profile, and programs will be regenerated with movements you can actually perform.
Safety
Pulse is not a medical service and cannot help in an emergency. If you are unwell or injured, contact your local emergency number or a qualified healthcare professional.
Legal
Pulse is operated by Rycon Mouton. Privacy Policy · Terms of Service · Delete your account