Support
Need a hand with Pulse AI? Email support@pulsecoach.online and we typically reply within 2 business days. Include your account email, device model and OS version so we can reproduce the issue quickly.
Common questions
How do I connect Apple Health or Health Connect?
Open Settings, then Integrations, and enable health sync. Grant permission for steps, active energy, water and sleep. If nothing appears, revoke and re-grant permission in your device health settings, then pull to refresh the Trackables screen.
My steps or sleep look wrong
Manual entries always win over device data for the same day. Delete the manual entry for that day to let the device value through.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google. Cancel in App Store account settings (iOS) or Play Store subscriptions (Android). Access continues until the end of the paid period.
How do I export or delete my data?
Email support@pulsecoach.online from your account address and we will action export or full deletion, including progress photos, within 30 days.
The barcode scanner will not open
Camera permission is required. Enable it for Pulse AI in your device settings, then reopen the food logger. You can always search foods by name instead.
Can I train without gym equipment?
Yes. Set your equipment profile in Settings, Fitness Profile, and programs will be regenerated with movements you can actually perform.
Safety
Pulse AI is not a medical service and cannot help in an emergency. If you are unwell or injured, contact your local emergency number or a qualified healthcare professional.